Terms & Conditions
Last Updated: September 2026
Welcome to Srikalamkari. By placing an order through our website, Razorpay Store, WhatsApp, or any other official sales channel, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
Srikalamkari is committed to presenting authentic, handcrafted Kalamkari textiles created with traditional artistic techniques. Since our products are handcrafted, certain natural variations in colour, texture, drawing, painting, and finish may occur and are part of the character of handmade textiles.
1. Product Information
We make every effort to provide accurate photographs, descriptions, measurements, fabric details, colours, and other product information.
However, our products are photographed under studio/artificial lighting and photographed using cameras or mobile phones. The appearance of a colour may vary depending on:
- Studio and photography lighting
- Camera and lens characteristics
- Mobile-camera exposure and processing
- Your device’s screen brightness, display settings and colour profile
- Ambient lighting in which the product is viewed
Therefore, minor variations between the colour shown in photographs and the actual product are not considered a defect and will not qualify for a return, refund, or exchange.
Similarly, handcrafted Kalamkari may contain minor variations in brushwork, drawing, dye absorption, texture, or colour intensity. Such variations are inherent to the handmade process and should not be considered manufacturing defects.
2. Product Enquiries & Video Assistance
We understand that purchasing a handcrafted saree online is a considered decision.
If you have any questions regarding the colour, fabric, design, zari, border, artwork, texture, measurements, or overall appearance of a product, please contact us before placing your order.
Where reasonably possible, we are happy to assist you through photographs, videos, or a live video call to show the actual product.
Customers may request to see the product through a video call before purchasing. We encourage customers to clarify all their questions and purchase the product only when they are satisfied with the information provided.
Our team will also be happy to explain the craftsmanship, materials, artistic process, and traditional techniques used to create the product.
Once an order has been placed, dissatisfaction arising from matters that were visible, explained, or reasonably ascertainable before purchase will not be considered a valid reason for return or refund.
3. Order Confirmation
An order is considered confirmed only after successful payment and confirmation by Srikalamkari.
We reserve the right to cancel an order in exceptional circumstances, including:
- Product becoming unavailable
- Incorrect pricing or product information due to an inadvertent error
- Suspected fraudulent or suspicious transactions
- Inability to fulfil the order due to circumstances beyond our reasonable control
If we cancel an order after receiving payment, the eligible amount will be refunded to the original payment method.
4. Cancellation Policy
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, please contact us as soon as possible with your order number.
If the cancellation is accepted before dispatch, the eligible amount will be refunded to the original payment method.
Orders that have already been dispatched cannot normally be cancelled and must follow the applicable delivery and return policy.
5. Return, Refund & Exchange Policy
Our general policy is that all sales are final.
We do not accept returns, refunds, or exchanges for:
- Change of mind
- Personal preference
- Colour preference or minor colour variation
- Difference in appearance due to screen/display settings
- Difference caused by photography or lighting
- Fabric preference after purchase
- Expected variation in handmade artwork
- Minor variations in hand-drawn or hand-painted details
- Minor variations in natural dyes
- Normal characteristics of handcrafted textiles
- Delay in delivery caused by the courier after dispatch
- Any product that has been used, washed, altered, stitched, dyed, damaged, stained, perfumed, or otherwise modified by the customer
Exception – Damaged Product
A return, replacement, exchange, or refund may be considered only when the product is received damaged or materially defective, subject to verification by Srikalamkari.
Examples may include significant physical damage, a major tear, or another substantial defect that occurred before or during delivery.
6. Mandatory Unboxing Video
For any claim relating to damage, defect, missing item, or incorrect product, a continuous and unedited unboxing video is mandatory.
The video must:
- Begin before opening the parcel.
- Clearly show the sealed outer package.
- Clearly show the shipping label/order details.
- Show all sides of the package before opening.
- Continue without cuts, pauses, edits, or interruptions while the parcel is opened.
- Clearly show the product being removed from the package.
- Clearly show the alleged damage, defect, or issue.
Photographs alone may not be sufficient for verification of a damage claim.
Claims submitted without the required unboxing video may be rejected.
This requirement is intended to protect both the customer and Srikalamkari against damage occurring during transit or after delivery.
7. Time Limit for Damage Claims
Any damage, defect, missing-item, or incorrect-product claim must be reported to Srikalamkari within 24 hours of delivery, along with the complete unboxing video and relevant order details.
Claims submitted after this period may not be accepted.
Please do not wash, wear, alter, stitch, iron excessively, perfume, or otherwise modify the product before the issue has been reviewed by our team.
8. Verification of Claims
Once we receive a claim, our team will review the unboxing video, photographs/videos, order details, packaging condition, and the nature of the reported issue.
If the claim is verified and accepted, Srikalamkari may provide an appropriate resolution, which may include:
- Replacement with the same or equivalent product, subject to availability;
- Exchange, where appropriate; or
- Refund to the original payment method if replacement or exchange is not reasonably possible.
The final resolution will depend on the nature of the verified issue and product availability.
If a claim is not supported by sufficient evidence or the issue falls under our non-returnable conditions, the return/refund/exchange request may be declined.
9. Return Shipping for Approved Claims
If Srikalamkari approves a return because the product was received damaged or defective, we will provide the customer with instructions regarding the return shipment.
Customers should not send products back without obtaining prior approval from Srikalamkari.
Products returned without prior approval may not be accepted.
Where a return is approved due to a verified product defect or damage attributable to delivery, Srikalamkari will communicate the applicable return-shipping arrangement to the customer.
10. Condition of Returned Products
Where a return has been approved, the product must be returned:
- Unused
- Unwashed
- Unaltered
- With original tags/labels, where applicable
- With original packaging, where applicable
- In the condition in which it was received
Any product that has been used, washed, altered, stitched, stained, perfumed, damaged, or otherwise modified after delivery may become ineligible for return or refund.
11. Handcrafted Product Variations
Srikalamkari products are created using traditional artistic and handcrafted techniques.
Because of this, no two individually handcrafted pieces may be perfectly identical.
Minor differences may occur in:
- Hand-drawn lines
- Brush strokes
- Natural dye absorption
- Colour intensity
- Motif placement
- Texture
- Fabric response to dyes
- Artistic details
These variations are part of the handcrafted nature of the product and are not considered defects.
12. Colour Disclaimer
We make every effort to photograph our products as accurately as possible.
However, the actual colour may appear slightly different from the photographs due to studio lighting, camera exposure, mobile-phone processing, photography conditions, and individual screen settings.
A minor difference in colour or shade does not constitute a defect and is not eligible for return, refund, or exchange.
If exact colour appearance is important to you, we strongly recommend requesting additional photographs, videos, or a live video call with our team before purchasing.
13. Customised / Special Orders
Products that are specially customised, commissioned, altered, or created specifically according to a customer’s request may not be eligible for cancellation, return, refund, or exchange once production has commenced, except where required by applicable law or where the product is received damaged or defective.
The applicable terms for such orders will be communicated to the customer before production begins.
14. Shipping & Delivery
We take reasonable care to pack products securely before dispatch.
Once the order has been handed over to the courier, delivery timelines may be affected by factors outside our control, including courier delays, weather conditions, strikes, public holidays, natural events, incorrect address information, or other logistical circumstances.
Courier delays alone do not constitute a product defect and are not grounds for a return or refund.
Customers are responsible for providing accurate delivery information, including name, address, PIN code, phone number, and other required details.
15. Incorrect Address / Failed Delivery
If an order is returned to us because of an incorrect or incomplete address, unavailable recipient, repeated delivery failure, refusal to accept the parcel, or other reasons attributable to the customer, additional shipping charges may apply for re-dispatch.
Any refund, if applicable, will be processed after the product is safely received by us and after applicable shipping or other charges are accounted for.
16. Payment
All payments made through our Razorpay Store are processed through Razorpay’s payment infrastructure.
Customers should never share their UPI PIN, OTP, card PIN, password, or other confidential banking credentials with Srikalamkari or any third party.
Srikalamkari will not request such information.
17. Refund Processing
Where a refund has been approved, the refund will generally be initiated to the original payment method used for the transaction, subject to the applicable payment gateway and banking processes.
The time taken for the amount to reflect in the customer’s account may depend on the bank, card issuer, UPI provider, or payment service provider.
18. Product Availability
Our products are often produced in limited quantities because of their handcrafted nature.
Some designs may be one-of-a-kind or may take considerable time to recreate.
If a paid order cannot be fulfilled because the product has unexpectedly become unavailable, Srikalamkari will contact the customer and provide an appropriate resolution, including a refund where applicable.
19. Intellectual Property
All product photographs, artwork, designs, written content, videos, logos, branding, website content, and other materials published by Srikalamkari are the property of Srikalamkari or their respective creators and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
20. Fraudulent or Misuse of Return Policy
Srikalamkari reserves the right to refuse or restrict future orders from customers where there is reasonable evidence of fraudulent activity, repeated abuse of the return/refund policy, intentional damage, false claims, or misuse of our services.
Any such action will be taken subject to applicable laws.
21. Force Majeure
Srikalamkari shall not be responsible for delays or inability to fulfil an order caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, courier disruptions, civil disturbances, or other unforeseen events.
22. Changes to These Terms
Srikalamkari may update these Terms & Conditions from time to time to reflect changes in our business, products, services, or applicable requirements.
The latest version published on our official sales channels will apply to future orders.
23. Customer Acceptance
By completing a purchase through Srikalamkari, you confirm that you have read and understood these Terms & Conditions, including our Return, Refund, Exchange, Cancellation, Shipping, and Product Colour policies, and agree to them before placing your order.
24. Product Care & Washing Instructions
Srikalamkari products are handcrafted textiles and require appropriate care to preserve the fabric, artwork, natural dyes, hand-painted details, and overall finish.
Customers are advised to follow these care instructions:
- Do not machine wash Srikalamkari products.
- Do not use bleach, strong detergents, fabric whiteners, stain removers, or other harsh chemicals.
- Do not soak the product for prolonged periods.
- Avoid aggressive scrubbing or rubbing over the painted or dyed areas.
- Do not wring or twist the fabric forcefully.
- Where the fabric and product specifications permit washing, gentle washing with plain/normal water is preferred.
- Professional dry cleaning may be preferred for certain fabrics or heavily worked pieces, and customers should contact us if they are unsure about the appropriate care method for a particular product.
- Keep the product away from direct and prolonged exposure to harsh sunlight while drying.
- Store the saree in a clean, dry environment and allow the fabric to breathe periodically.
- Avoid storing the saree while it is damp or wet.
Because the products are handcrafted and may use traditional and natural dyeing processes, improper washing, chemical treatment, machine washing, excessive rubbing, or other improper care may affect the colour, artwork, fabric, or finish.
Damage, colour bleeding, fading, staining, shrinkage, or deterioration resulting from improper washing, chemical treatment, machine washing, or failure to follow the recommended care instructions will not be considered a manufacturing defect and will not qualify for return, refund, or exchange.
If you are unsure about how to care for your particular Srikalamkari product, please contact us before washing. We will be happy to guide you based on the fabric and artwork used.
25. Natural Milk-Wash & Fabric Aroma
Traditional Srikalahasti Kalamkari involves several stages of fabric preparation and treatment.
As part of our traditional preparation process, the fabric may undergo milk washing using buffalo milk during production. This process is part of the traditional treatment of the fabric and contributes to its preparation for the subsequent stages of drawing and natural dyeing.
Because of this traditional process, a mild natural milk-like aroma may sometimes be noticeable when the product is newly received.
This is a natural characteristic of the traditional production process and is not a chemical or artificial fragrance added to the product.
The intensity of the aroma may vary from one piece to another depending on the fabric, treatment, weather, drying conditions, and the stage at which the product was packed.
The natural aroma generally reduces with proper airing and normal use.
A natural milk-like aroma resulting from the traditional production process is not considered a defect and is not grounds for return, refund, or exchange.
Customers who are particularly sensitive to natural fabric aromas are encouraged to contact us before purchasing. We will be happy to provide additional information and assist them in making an informed decision.
26. Handcrafted Product Variations
Srikalamkari products are created using traditional artistic and handcrafted techniques.
Because of this, no two individually handcrafted pieces may be perfectly identical.
Minor differences may occur in:
- Hand-drawn lines
- Brush strokes
- Natural dye absorption
- Colour intensity
- Motif placement
- Texture
- Fabric response to dyes
- Artistic details
These variations are part of the handcrafted nature of the product and are not considered defects.
Such variations should not be compared with machine-printed or digitally printed products, where repeated motifs and colours can be reproduced with mechanical consistency.
If you have any questions or concerns about a product, we encourage you to contact us before making your purchase. Our team will be happy to assist you with product photographs, videos, video calls, craftsmanship information, fabric details, and other reasonable product-related questions.
At Srikalamkari, we believe a handcrafted piece should be purchased with confidence and understanding. We are always happy to help you learn about the art and craftsmanship behind every piece before you make your decision.